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Privacy Policy

Privacy Policy

Effective Date: 22/04/2025

At Reusable Box, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.

1. Who We Are

Reusable Box is a UK-based supplier of high-quality reusable storage boxes for industrial, commercial, and specialist applications. Our website address is: www.reusablebox.net

For any questions about this policy, you can contact us at:

Email: enquiries@reusablebox.net
Phone: +44 (0)28 3832 6718
Address: Silverwood Industrial Area, Silverwood Rd, Craigavon BT66 6LN

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact details: Name, email address, phone number, company name

  • Billing and shipping information

  • Usage data: IP address, browser type, pages visited, time on site (via analytics tools)

  • Communication data: Emails or messages you send to us via forms or support channels

We do not collect or store any payment card details. Payments are securely processed through third-party providers.

3. How We Collect Your Data

We collect data through:

  • Website contact forms and quote requests

  • Account registration or checkout process

  • Cookies and tracking technologies

  • Email or phone communication

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide customer support

  • Fulfil and manage orders

  • Improve our website and services

  • Send order updates or important notifications

  • (With consent) Send occasional marketing emails – you can opt out at any time

5. Legal Bases for Processing

We process personal data under the following legal bases:

  • Contract – to fulfil a purchase or service

  • Consent – for optional marketing communications

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to comply with applicable laws

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics data. You’ll be asked to consent to non-essential cookies when you first visit our site.

You can manage cookie preferences through the cookie banner or your browser settings.

Read our full Cookie Policy for details. 

7. Data Sharing and Third Parties

We only share data when necessary with trusted third parties, such as:

  • Delivery companies (to fulfil orders)

  • Payment processors (for secure transactions)

  • IT and analytics services (for hosting, analytics, etc.)

All partners are contractually bound to protect your data.

8. How We Store and Protect Your Data

We use secure servers, SSL encryption, and access controls to safeguard your information. We retain personal data only as long as necessary for business or legal purposes.

9. Your Data Rights

Under GDPR/UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing

  • File a complaint with the ICO (UK data regulator)

To exercise your rights, please contact us at enquiries@reusablebox.net

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be posted on our website and, if appropriate, notified to you directly.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please email us at enquiries@reusablebox.net.